While employees in call centers are no different than other employees within your organization, they do have different roles and challenges. These...
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Jul
22
2019
How to Use InsideOut Coaching in Call Centers
by Pivot Point
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InsideOut Development is the world leader in workplace coaching. Quite simply, we help clients hold the conversations that energize people, motivate action, and lead to better—even incredible—business performance.
PivotPoint is the voice of the InsideOut Development blog. We hope you’ll find inspiration to act as a “pivot point” in your trajectory (be it personal or professional) and to fuel your everyday breakthroughs.
InsideOut Development is the world leader in workplace coaching. Quite simply, we help clients hold the conversations that energize people, motivate action, and lead to better—even incredible—business performance.
PivotPoint is the voice of the InsideOut Development blog. We hope you’ll find inspiration to act as a “pivot point” in your trajectory (be it personal or professional) and to fuel your everyday breakthroughs.
May
20
2018
Breakthroughs: Through a Facilitator’s Eyes with Mary Oursler
by Mary Oursler
Mary has owned her own consulting business for the past 13 years. She's worked in every industry across the spectrum, including high-tech, manufacturing, health care, banking, auto, medical devices, mining, financial services, and the food and beverage industry. Whether designing for internal or external facilitation, Mary's specialty is utilizing innovative and creative adult learning principles to deliver a unique program experience that makes a real difference.
Mary has owned her own consulting business for the past 13 years. She's worked in every industry across the spectrum, including high-tech, manufacturing, health care, banking, auto, medical devices, mining, financial services, and the food and beverage industry. Whether designing for internal or external facilitation, Mary's specialty is utilizing innovative and creative adult learning principles to deliver a unique program experience that makes a real difference.
Breakthroughs: High Performance from the InsideOut is a half-day workshop designed specifically for individual contributors and their managers to...
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May
17
2018
Why Breakthroughs Matter
by Cindy Holtom
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
May
16
2018
Breakthroughs: Through a Facilitator’s Eyes with Jerry Johnson
by Jerry Johnson
Jerry Johnson is a sought-after trainer, facilitator, and consultant with over 30 years of multi-faceted business and executive experience. As a senior resource for Fortune 500 companies and government agencies, Jerry has conducted hundreds of training and consulting sessions and is consistently recognized for his outstanding delivery. Jerry lives in Orem, Utah with his wife Sheri and their five children. When he’s not in front of a classroom or client, Jerry enjoys water sports and driving and working on his classic Chevy pick-ups.
Jerry Johnson is a sought-after trainer, facilitator, and consultant with over 30 years of multi-faceted business and executive experience. As a senior resource for Fortune 500 companies and government agencies, Jerry has conducted hundreds of training and consulting sessions and is consistently recognized for his outstanding delivery. Jerry lives in Orem, Utah with his wife Sheri and their five children. When he’s not in front of a classroom or client, Jerry enjoys water sports and driving and working on his classic Chevy pick-ups.
Breakthroughs: High Performance from the InsideOut is a half-day workshop designed specifically for individual contributors and their managers to...
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May
15
2018
Where's Your Focus?
by Cindy Holtom
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
You stumble into an early-morning meeting ten minutes late, mind racing with questions about why you’ve taken on so much and why no one else in...
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May
14
2018
Breakthroughs: Through a Facilitator’s Eyes with Nicole Price
by Nicole Price
Nicole Price is the CEO of Lively Paradox, a leadership development and consulting company. She is also the co-author of the book "The Power of Seven Second Chances" and part of the anthology "Cultivating Culture." Nicole's best job ever is being a mother to her son.
Nicole Price is the CEO of Lively Paradox, a leadership development and consulting company. She is also the co-author of the book "The Power of Seven Second Chances" and part of the anthology "Cultivating Culture." Nicole's best job ever is being a mother to her son.
Breakthroughs: High Performance from the InsideOut is a half-day workshop designed specifically for individual contributors and their managers to...
read more
May
14
2018
Breakthroughs: High Performance from the InsideOut — Designed to Improve Individual Performance at Any Level
by Pivot Point
InsideOut Development is the world leader in workplace coaching. Quite simply, we help clients hold the conversations that energize people, motivate action, and lead to better—even incredible—business performance.
PivotPoint is the voice of the InsideOut Development blog. We hope you’ll find inspiration to act as a “pivot point” in your trajectory (be it personal or professional) and to fuel your everyday breakthroughs.
InsideOut Development is the world leader in workplace coaching. Quite simply, we help clients hold the conversations that energize people, motivate action, and lead to better—even incredible—business performance.
PivotPoint is the voice of the InsideOut Development blog. We hope you’ll find inspiration to act as a “pivot point” in your trajectory (be it personal or professional) and to fuel your everyday breakthroughs.
What would your organization look like if every single employee brought their best each and every day? The newest product from InsideOut...
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May
04
2018
Magnify Your Success with the Breakthroughs Domino Effect
by Lindsay Bragg
Lindsay is a Communications Specialist at InsideOut Development and holds a degree in Public Relations from Brigham Young University. She’s also worked as a newspaper reporter and account director at a PR agency. When she’s not researching or writing great content on nearly every HR topic under the sun, she volunteers teaching leadership skills to children and adults with disabilities at an equine assisted therapy center.
Lindsay is a Communications Specialist at InsideOut Development and holds a degree in Public Relations from Brigham Young University. She’s also worked as a newspaper reporter and account director at a PR agency. When she’s not researching or writing great content on nearly every HR topic under the sun, she volunteers teaching leadership skills to children and adults with disabilities at an equine assisted therapy center.
The term “domino effect” has been used for years to describe what happens when one event sets off a chain of similar events. For many of us,...
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Mar
14
2018
The Talent Shortage
by Cindy Holtom
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
Cindy is a seasoned designer with experience in brand creation, campaign strategy, event design, and product development. She delights in creating meaningful experiences for her clients and their customers, and is always jumping from podcasts to audiobooks, devouring ideas. She lives in Salt Lake City with her husband and 2 dogs. She loves to be outdoors and experience new perspectives.
Somewhere in your mind you’ve imagined the perfect turn-key employee. They parachute out of the sky and hit the ground running with no onboarding,...
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Mar
29
2016
The 5 Most Common—But False—Beliefs About Coaching
by Kevin Ennis
Kevin is a versatile learning and development/organization effectiveness professional with over 25 years experience working in the US and internationally. He has held leadership positions in the US Navy and with private sector firms in marketing services, health care, and hospitality. Kevin is a retired US Navy officer. His tours included Training Officer for US Navy Forces Japan in Yokosuka Japan and Commanding Officer Fleet Training Group, St. Paul MN. He holds a Bachelor’s degree in Political Science from the University of Wisconsin-Madison.
Kevin is a versatile learning and development/organization effectiveness professional with over 25 years experience working in the US and internationally. He has held leadership positions in the US Navy and with private sector firms in marketing services, health care, and hospitality. Kevin is a retired US Navy officer. His tours included Training Officer for US Navy Forces Japan in Yokosuka Japan and Commanding Officer Fleet Training Group, St. Paul MN. He holds a Bachelor’s degree in Political Science from the University of Wisconsin-Madison.
Some time in the ‘90s coaching became a hot topic for improving performance at work. When told they should be doing more coaching many managers...
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