InsideOut Development

The 7 "C's" of Great Leaders

by Lindsay Bragg


Navigating the rough waters of management for the first time can feel like crossing an ocean. Master these 7 C’s of a Good Manager and see the difference it can make for your crew.


Communication is the key to any relationship. Frequent, targeted conversations are the best way to improve performance. Try practicing SayDoCo: say what you’re going to do; do what you said you’d do; communicate when you can’t.


In most situations, better performance doesn’t lie in learning more, but in doing more of what you already know. Your conversations should start by bringing out the knowledge your employee already has. Then you can share your ideas. Conversations are a two-way street, but the employee has the right of way.


Take a genuine interest in your employees. Working relationships are about more than tasks. Check in on your employees’ personal lives as well as their work. Showing you care increases engagement and can reignite that fire your best employees started with. (This infographic explains the business case for engagement.)

Create a Culture

A great culture is more than a foosball table or soda machine. It’s about creating a place where employees feel trusted, valued, and empowered to do their best stuff. Create a coaching culture through weekly one-on-ones, regular check-ins, and open dialogue.

Concentrate (on what employees say)

When you’re in a meeting, make a point to be present in the conversation. Conversations shouldn’t be about waiting for your turn to speak and focusing on what you can add, but rather, about seeking to understand and draw out the best in your team.

(Give) Credit

When your employee does something right, let them know. And make sure those around you know it, too. Build confidence in your team. Let them know you trust and value them. Leadership is about inspiration.


This final C encompasses all the others. At its core, coaching is a series of conversations that help others make decisions, commit to action, and produce results. It’s about freeing people up to do what they know. With proper coaching, you can turn your employees into problem solvers.

Leading a team doesn’t need to be daunting. Great leaders use these tips to bring the best out of their team. All it takes is consistent practice and a sincere desire to become the kind of leader your team would hire if they had the choice. What are your tips for navigating the rough waters of management?

Category: Conversations Coaching Coaching Culture

Picture of Lindsay Bragg

Lindsay is a Communications Specialist at InsideOut Development and holds a degree in Public Relations from Brigham Young University. She’s also worked as a newspaper reporter and account director at a PR agency. When she’s not researching or writing great content on nearly every HR topic under the sun, she volunteers teaching leadership skills to children and adults with disabilities at an equine assisted therapy center.

There are no comments

Subscribe Via Email

Want More Content?

Browse Our Coaching Library